Published by IPTV G2G · 25 October 2026
Find the current plan details
Gather the duration, connection count and expiry information supplied with your account. Use a non-sensitive order reference if you have one. If the expiry date is unclear, ask support to confirm it. The date you first submitted a website enquiry is not necessarily the start of the subscription.
Recount your simultaneous screens
Your household or devices may have changed. Count actual concurrent use before selecting a new plan. If you want more or fewer connections, ask when a change would take effect and how any remaining period is handled. Published prices alone do not establish the terms for an existing-account adjustment.
Confirm the process and timing
Ask whether renewal is manual or automatic, when the next period begins and what total applies. Keep the answer with any applicable payment conditions. Review refund and cancellation information before paying. Sending an enquiry does not itself extend access or authorize a charge.
Keep the follow-up in one conversation
Use contact support for an existing account and describe the change you want. Include your reply address and a non-sensitive reference, but never your mailbox password. If you are making a new plan request, review the displayed duration and connection count before sending the subscription form.